So what makes Pocket PA an awesome service?

Pocket PA clients stay with the service for years, because of the great value we provide and because they know the super-friendly Pocket PA team care deeply about what we do. We really want you to be successful and for our service to be a delight, so you can be sure that when we find a new or better way of doing something, we adopt it.

Partner with Pocket PA

  • STEP 1: BOOK A CONSULTATION

    We’ll guide you through a quick setup and learn exactly how you want your calls handled.

  • STEP 2: COMPLETE THE CLIENT BRIEF

    This helps our agents answer calls just like someone from your own team.

  • STEP 3: SMOOTH ONBOARDING

    We help reroute your number so we can start answering. Then you can focus on running your business.

We hold on to some much-appreciated traditional values such as courtesy, accuracy and transparency. Pocket PA is a business about people, not machines. There is a long way to go before a computer can do a good job of making your callers feel valued.

Our 10-point process for managing calls.

  1. Answer quickly
  2. Greet the caller
  3. Give the caller the company name
  4. Offer name of Pocket PA team member
  5. Offer to help
  6. Listen carefully and ask questions
  7. Provide information according to the client’s brief
  8. Check spellings - Check numbers
  9. Make notes - check we have understood
  10. Forward the call or write and send a message

Need a little extra support?

In addition to taking your calls, we can offer:

  1. Extra tasks, such as using your CRM or helpdesk software
  2. Making appointments for you using Outlook or other diary systems
  3. Organising memberships, events or mailshots
  4. Sending SMS notifications
  5. Handling your spam
  6. End of day enquiry summaries

If you have one or more of these challenges, contact us now!